Mar 21, 2023  
2022-2023 Catalog 
2022-2023 Catalog
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CIT 206 - Administrative Technology and Procedures

Credits: 3
3 Lecture Hours

Prerequisites: CIT 140  and CIT 141  

This course provides a comprehensive foundation of office technology skills using computer programs to complete common business tasks.  Topics include document formatting, spreadsheet preparation, database analysis and creation of visual presentations. Writing skills, communication skills, record management, team work and personal skills required in today’s business office are emphasized.

Learning Outcomes
Upon successful completion of the course, the student will:

  1. Identify the current trends in technology in today’s office environment including the virtual office.
  2. Create properly formatted business documents using various computer applications according to accepted professional styles. 
  3. Describe procedures involved with maintaining paper and electronic filing systems for records and messages.
  4. Plan business travel arrangements using the Internet.
  5. Create itineraries and expense reports.
  6. Plan meetings and conferences using online resources.
  7. Prepare outgoing mail according to USPS regulations.
  8. Discuss how to deal with common workplace issues encountered in an office environment.
  9. List techniques used to manage stress and time in a professional manner.

 Listed Topics

  1. The changing office environment
  2. Characteristics of being an effective team member
  3. Effective written communication techniques
  4. The virtual office
  5. Records management
  6. Business travel arrangements
  7. Incoming and outgoing mail management
  8. Techniques used for managing stress and time
  9. Word processing techniques using mail merge letters and labels, flyers and office specific documents
  10. Spreadsheet usage involving formulas, functions and advanced features
  11. Database creation using queries, forms and reports
  12. Visual presentations using objects and charts
Reference Materials
Current editions of the following (or equivalent) textbooks are recommended for this course:

  • Office Procedures for the 21st Century
  • Go! With Microsoft Office

Students who successfully complete this course acquire general knowledge, skills and abilities that align with CCAC’s definition of an educated person. Specifically, this course fulfills these General Education Goals:
  • Critical Thinking & Problem Solving
  • Technological Competence
Approved By: Dr. Quintin B. Bullock Date Approved: 4/24/2020

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