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Apr 18, 2024
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HOM 105 - Human Resources and Ethical Practices
Credits: 3
3 Lecture Hours
Description
This is a course in the techniques involved in hiring, orienting, training, supervising, and evaluating employees in the hospitality industry. Ethical scenarios are presented and group discussions are emphasized.
Learning Outcomes
Upon successful completion of the course, the student will:
- Describe the functions of management.
- Recognize the various prescribed managerial policies, procedures and practices.
- Identify various problems related to both employees and guests of lodging and foodservice facilities.
- Recognize the procedures for work simplification, decision making and problem solving.
- Develop procedures for effective/efficient personnel administration.
- Contemplate and formulate personal decisions in relation to ethical practices.
Listed Topics
- Total Quality Management and Ethics in the Changing Workplace
- Laws and Requirements of the Workplace
- Managerial Theories of the Past
- Role of a Supervisor
- Planning
- Organizing
- Decision Making/Problem Solving
- Communication Skills
- Leadership
- Human Resource Management Functions
- Delegation
- Motivation and Control
- Ethical Practices
- Unions
Reference Materials
Instructor approved text.
Students who successfully complete this course acquire general knowledge, skills and abilities that align with CCAC’s definition of an educated person. Specifically, this course fulfills these General Education Goals: - Critical Thinking and Problem Solving
Approved By: Bullock, Quintin Date Approved: 05/09/2019
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