Jun 15, 2024  
2023-2024 Catalog 
2023-2024 Catalog [ARCHIVED CATALOG]

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SOW 103 - Introduction to Case Management

Credits: 3
3 Lecture Hours

This course is an overview of both the theory and practice of case management, and addresses both community and individual practice. It is intended for the entry-level case manager and focuses on how to track and manage a caseload.
Learning Outcomes
Upon successful completion of the course, the student will:

  1. Analyze the evolution of case management practice.
  2. Provide an overview of case management practice.
  3. Describe the role of a case manager.
  4. Identify community resources and intervention strategies.
  5. Exhibit interpersonal skills appropriate to successful case management.
  6. Identify case management issues with special populations.
  7. Positively impact the lives of prospective clients by tracking and managing a caseload.
Listed Topics
  1. Defining case management
  2. Case management settings
  3. The process of case management: outreach, referral, pre-screenings
  4. Intake, assessment, and goal-setting
  5. Working with clients: relationship building, boundaries, disengagement
  6. Monitoring, re-assessing, and outcome evaluation
  7. Resource identification
  8. Working with agencies
  9. Linking clients with informal support networks
  10. Inter-organizational communication
  11. Advocacy
  12. Program planning/design
  13. Special needs populations
  14. General problems in the field of case management
Reference Materials
Contemporary Text(s) and Multimedia Materials.
Approved By: Sutin, Stewart Date Approved: 2/23/2004
Last Reviewed: 5/9/2019

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