SPH 106 - Interpersonal Comm Skills for Workplace

 
Description
This course examines communication knowledge and skills with an emphasis on identification and application of the skills needed to successfully communicate on a personal level, in the workplace and among different cultures.

1. Identify factors limiting effective communication and develop strategies to overcome them.
2. Recognize the communication needs of the workplace based on its climate and culture.
3. Communicate effectively with people from different cultures.
4. Recognize the factors of self-concept and perception and how they influence communication.
5. Explain the influences of language and non-verbal messages on speech communication.
6. Distinguish between and define the elements of effective listening and their counterparts.
7. Demonstrate conflict resolution communication techniques.

1. Intrapersonal communication
2. International communication
3. Interpersonal communication
4. Organizational communication
5. Listening
6. Non-Verbal communication
7. Research and analysis
8. Presentation skills

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