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May 16, 2024
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HTE 108 - Lodging Operations Management
Credits: 3
3 Lecture Hours
Description
In this course, students are introduced to management of hotels and lodging properties including departments, examination of organizational structures and interdependent relationship among departments. Current trends of the lodging industry, hotel organization, reservations, registration, guest services, front office operations and housekeeping are discussed.
Learning Outcomes
Upon successful completion of this course, the student will:
- Explain organizational structures of the front of house staff.
- Identify management skills and job responsibilities of front of house staff.
- Analyze interdepartmental relationships of front office and housekeeping.
- Describe trends in technology and environmental controls in lodging operations.
- Analyze different stages of the guest cycle.
- Explain the importance of quality guest service.
- Research current issues and events impacting the lodging industry.
Listed Topics
- Housekeeping and front office organizational structure
- Housekeeping and front office policies and procedures
- Guest room design
- Employee and guest safety and security
- Housekeeping and front office equipment and supplies
- Housekeeping and front office terminology
- Housekeeping cleaning and maintenance
- Environmental control
- Facilities management
Reference Materials
Textbooks/materials as deemed appropriate by the instructor
Students who successfully complete this course acquire general knowledge, skills and abilities that align with CCAC’s definition of an educated person. Specifically, this course fulfills these General Education Goals: - Communication
- Information Literacy
Approved By: Dr. Quintin B. Bullock Date Approved: 3/13/2023
Last Reviewed: 3/13/2023
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