HTE 126 - Hospitality Organizational Behavior

Credits: 3
3 Lecture Hours

Description
In this course, students are introduced to concepts and skills for providing outstanding guest relations. This includes building problem solving skills, effective communications, dealing with challenging guests and cultural components of guest interactions and service excellence. Guest relations goals, importance of guest relations to business success and current trends and practices in hospitality, tourism and event planning are included.

Learning Outcomes
Upon completion of this course, the student will:

Analyze organizational concepts, theories, models and perspectives in hospitality, tourism and event planning industries.
Examine complex organizational situations and practices in hospitality, tourism and event planning industries.
Formulate effective solutions to organizational problems or situations using concepts, theories, models and perspectives.
Deliver well‐structured presentations on organizational issues tailored to needs of diverse audiences.
Explain how to effectively manage diversity in a travel and hospitality setting.

Listed Topics

Guest care
Communicating in organizations
Understanding diverse workforce
Power of teams in hospitality
Group problem solving and decision making
Managing time, conflict and stress
Promoting creativity

Reference Materials
Textbooks/materials as deemed appropriate by the instructor

Students who successfully complete this course acquire general knowledge, skills and abilities that align with CCAC’s definition of an educated person. Specifically, this course fulfills these General Education Goals:

Communication
Critical Thinking & Problem Solving
Culture Society & Citizenship

Approved By: Dr. Quintin B. Bullock Date Approved: 3/13/2023
Last Reviewed: 3/13/2023

Course and Section Search

Catalog Home

HTE 126 - Hospitality Organizational Behavior