CIT 206 - Administrative Technology and Procedures

 
Description
This course provides a comprehensive foundation of office technology skills using computer programs to complete common business tasks.  Topics include document formatting, spreadsheet preparation, database analysis and creation of visual presentations. Writing skills, communication skills, record management, team work and personal skills required in today’s business office are emphasized.

1. Identify the current trends in technology in today’s office environment including the virtual office.
2. Create properly formatted business documents using various computer applications according to accepted professional styles. 
3. Describe procedures involved with maintaining paper and electronic filing systems for records and messages.
4. Plan business travel arrangements using the Internet.
5. Create itineraries and expense reports.
6. Plan meetings and conferences using online resources.
7. Prepare outgoing mail according to USPS regulations.
8. Discuss how to deal with common workplace issues encountered in an office environment.
9. List techniques used to manage stress and time in a professional manner.

 Listed Topics

1. The changing office environment
2. Characteristics of being an effective team member
3. Effective written communication techniques
4. The virtual office
5. Records management
6. Business travel arrangements
7. Incoming and outgoing mail management
8. Techniques used for managing stress and time
9. Word processing techniques using mail merge letters and labels, flyers and office specific documents
10. Spreadsheet usage involving formulas, functions and advanced features
11. Database creation using queries, forms and reports
12. Visual presentations using objects and charts

• Office Procedures for the 21^st Century
• Go! With Microsoft Office

• Critical Thinking & Problem Solving
• Technological Competence

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