ALH 230 - Nonviolent Crisis Intervention
1 Lecture Hours
This comprehensive course offers techniques and strategies to effectively deal with disruptive and/or assaultive individuals in the workplace. Through lectures, videotapes and role-plays, students will identify the four stages of crisis, develop skills in verbal & non-verbal communication, and empathetic listening. Physical restraint techniques to diffuse assalutive behavior will also be addressed.
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