Apr 29, 2024  
2018-2019 Catalog 
    
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2018-2019 Catalog [ARCHIVED CATALOG]

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CIT 205 - Help Desk and User Support

Credits: 3
3 Lecture Hours
Prerequisites: CIT 115  CIT 140 
This course focuses on information and services that today’s computer users require from user support specialists to enhance productivity and to resolve problems. Topics include an overview of the emerging user support services field, hardware and software evaluation, facilitation of product standards, needs assessment, system installation, user training, documentation preparation, troubleshooting and other forms of assistance. Problem solving, communication skills and interpersonal relations will be emphasized throughout the course.


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