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Apr 19, 2024
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SOW 103 - Introduction to Case Management
Credits: 3
3 Lecture Hours
Description
This course is an overview of both the theory and practice of case management, and addresses both community and individual practice. It is intended for the entry-level case manager and focuses on how to track and manage a caseload.
Learning Outcomes
Upon successful completion of the course, the student will:
- Analyze the evolution of case management practice.
- Provide an overview of case management practice.
- Describe the role of a case manager.
- Identify community resources and intervention strategies.
- Exhibit interpersonal skills appropriate to successful case management.
- Identify case management issues with special populations.
- Positively impact the lives of prospective clients by tracking and managing a caseload.
Listed Topics
- Defining case management
- Case management settings
- The process of case management: outreach, referral, pre-screenings
- Intake, assessment, and goal-setting
- Working with clients: relationship building, boundaries, disengagement
- Monitoring, re-assessing, and outcome evaluation
- Resource identification
- Working with agencies
- Linking clients with informal support networks
- Inter-organizational communication
- Advocacy
- Program planning/design
- Special needs populations
- General problems in the field of case management
Reference Materials
Contemporary Text(s) and Multimedia Materials.
Approved By: Sutin, Stewart Date Approved: 02/23/2004
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