Feb 27, 2024  
2020-2021 Catalog 
    
2020-2021 Catalog [ARCHIVED CATALOG]

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SPH 106 - Interpersonal Comm Skills for Workplace


Credits: 3
3 Lecture Hours

Prerequisites: ENG 100  

 
Description
This course examines communication knowledge and skills with an emphasis on identification and application of the skills needed to successfully communicate on a personal level, in the workplace and among different cultures.


Learning Outcomes
Upon successful completion of the course, the student will:

  1. Identify factors limiting effective communication and develop strategies to overcome them.
  2. Recognize the communication needs of the workplace based on its climate and culture.
  3. Communicate effectively with people from different cultures.
  4. Recognize the factors of self-concept and perception and how they influence communication.
  5. Explain the influences of language and non-verbal messages on speech communication.
  6. Distinguish between and define the elements of effective listening and their counterparts.
  7. Demonstrate conflict resolution communication techniques.
Listed Topics
  1. Intrapersonal communication
  2. International communication
  3. Interpersonal communication
  4. Organizational communication
  5. Listening
  6. Non-Verbal communication
  7. Research and analysis
  8. Presentation skills
Reference Materials
Textbook
Videotapes/DVD
Speakers
Library
Role-Play
Journals
Internet
Instructor Handouts
Approved By: Johnson, Alex Date Approved: 05/19/2010


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