Feb 02, 2023  
2020-2021 Catalog 
2020-2021 Catalog [ARCHIVED CATALOG]

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HOM 103 - Housekeeping and Maintenance Operations

Credits: 3
3 Lecture Hours

This course is a study of the organization and functions of the housekeeping departments of hotel and motel establishments. Selection and care of supplies and furnishings as well as practical problems of housekeeping are considered. Emphasis is placed on safety, sanitation and preventive maintenance. Facilities management will also be discussed.
Learning Outcomes
Upon successful completion of the course, the student will:

  1. Describe the organizational structure of the housekeeping department and maintenance.
  2. Describe management skills and job responsibilities of housekeeping department members.
  3. Project customer trends and the effects on the department and lodging facility.
  4. Recognize methods of selecting, supervising, training and motivating the housekeeping staff and maintenance staff.
  5. Design hotel rooms according to guest trends, government regulations and technological advancements.
  6. Investigate housekeeping and maintenance problems and solutions.
Listed Topics
  1. Housekeeping and Maintenance Organizational Structure
  2. Housekeeping Policies and Procedures
  3. Room Design
  4. Housekeeping Department Scheduling and Generated Reports
  5. Employee and Guest Safety and Security
  6. Housekeeping Equipment and Supplies
  7. Housekeeping Terminology
  8. Housekeeping Cleaning and Maintenance
  9. Environmental Control
  10. Facilities Management
  11. Fire Safety
Reference Materials
Textbook, videos, transparencies, handouts and guest room amenities
Approved By: Bullock, Quintin Date Approved: 05/09/2019

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