Feb 02, 2023
HOM 103 - Housekeeping and Maintenance Operations
3 Lecture Hours
This course is a study of the organization and functions of the housekeeping departments of hotel and motel establishments. Selection and care of supplies and furnishings as well as practical problems of housekeeping are considered. Emphasis is placed on safety, sanitation and preventive maintenance. Facilities management will also be discussed.
Upon successful completion of the course, the student will:
- Describe the organizational structure of the housekeeping department and maintenance.
- Describe management skills and job responsibilities of housekeeping department members.
- Project customer trends and the effects on the department and lodging facility.
- Recognize methods of selecting, supervising, training and motivating the housekeeping staff and maintenance staff.
- Design hotel rooms according to guest trends, government regulations and technological advancements.
- Investigate housekeeping and maintenance problems and solutions.
- Housekeeping and Maintenance Organizational Structure
- Housekeeping Policies and Procedures
- Room Design
- Housekeeping Department Scheduling and Generated Reports
- Employee and Guest Safety and Security
- Housekeeping Equipment and Supplies
- Housekeeping Terminology
- Housekeeping Cleaning and Maintenance
- Environmental Control
- Facilities Management
- Fire Safety
Textbook, videos, transparencies, handouts and guest room amenities
Approved By: Bullock, Quintin Date Approved: 05/09/2019
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