HOM 105 - Human Resources and Ethical Practices
3 Lecture Hours
This is a course in the techniques involved in hiring, orienting, training, supervising, and evaluating employees in the hospitality industry. Ethical scenarios are presented and group discussions are emphasized.
Upon successful completion of the course, the student will:
- Describe the functions of management.
- Recognize the various prescribed managerial policies, procedures and practices.
- Identify various problems related to both employees and guests of lodging and foodservice facilities.
- Recognize the procedures for work simplification, decision making and problem solving.
- Develop procedures for effective/efficient personnel administration.
- Contemplate and formulate personal decisions in relation to ethical practices.
- Total Quality Management and Ethics in the Changing Workplace
- Laws and Requirements of the Workplace
- Managerial Theories of the Past
- Role of a Supervisor
- Decision Making/Problem Solving
- Communication Skills
- Human Resource Management Functions
- Motivation and Control
- Ethical Practices
Instructor approved text.
Approved By: Bullock, Quintin Date Approved: 05/09/2019
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