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2020-2021 Catalog 
2020-2021 Catalog [ARCHIVED CATALOG]

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HOM 105 - Human Resources and Ethical Practices

Credits: 3
3 Lecture Hours

This is a course in the techniques involved in hiring, orienting, training, supervising, and evaluating employees in the hospitality industry. Ethical scenarios are presented and group discussions are emphasized.
Learning Outcomes
Upon successful completion of the course, the student will:

  1. Describe the functions of management.
  2. Recognize the various prescribed managerial policies, procedures and practices.
  3. Identify various problems related to both employees and guests of lodging and foodservice facilities.
  4. Recognize the procedures for work simplification, decision making and problem solving.
  5. Develop procedures for effective/efficient personnel administration.
  6. Contemplate and formulate personal decisions in relation to ethical practices.
Listed Topics
  1. Total Quality Management and Ethics in the Changing Workplace
  2. Laws and Requirements of the Workplace
  3. Managerial Theories of the Past
  4. Role of a Supervisor
  5. Planning
  6. Organizing
  7. Decision Making/Problem Solving
  8. Communication Skills
  9. Leadership
  10. Human Resource Management Functions
  11. Delegation
  12. Motivation and Control
  13. Ethical Practices
  14. Unions
Reference Materials
Instructor approved text.
Approved By: Bullock, Quintin Date Approved: 05/09/2019

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