FSA 105 - Introduction to Fire and Emergency Services Administration

 
Description
This course introduces the student to the organization and management of a fire and emergency services department and the relationship of government agencies to the fire service. Emphasis is placed on fire and emergency service, ethics and leadership from the perspective of the company officer.

1. Recognize the importance of ethics and communication skills as it relates to fire and emergency services.
2. Describe basic theories of public sector management.
3. Describe traits of effective versus ineffective management styles.
4. Explain the concept of span of control, effective delegation and division of labor.
5. Select and implement the appropriate disciplinary action based upon an employee’s conduct.
6. Articulate the importance of the public policy process, responsibility and authority.
7. Discuss various levels of leadership, roles and responsibilities within the organization.
8. Explain the history of management and supervision methods and procedures.
9. Identify the roles of the National Incident Management System (NIMS) and Incident Command System (ICS).

1. New challenges and opportunities
2. Communication process
3. Management principles
4. Tools for employee development
5. Managing resources for emergency and non-emergency
6. Safety assessment: emergency and non-emergency
7. Leadership styles, roles and responsbilities
8. Supervision and management
9. Ethics
10. Incident management system
11. Data management

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