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2020-2021 Catalog 
2020-2021 Catalog [ARCHIVED CATALOG]

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MDA 104 - Administrative Office Management

Credits: 4
3 Lecture Hours 3 Lab Hours

Prerequisites: Acceptance into the MDA Program
Co-requisites: ALH 140 MDA 105 , MDA 208 , CIT 100  

This course introduces the Medical Assisting profession and the healthcare team. Areas of concentration focus on technology and written communication, telephone techniques, scheduling appointments, patient processing, daily operations in the ambulatory care setting and the health record. This course requires a per credit health career fee; check the tuition and fee schedule for the current rate.
Learning Outcomes
At the completion of the course the student will be able to demonstrate compliance with all of the MAERB Core Curriculum objectives as follows:

1.   MAERB Appendix B  CORE Curriculum 2015 standards

2.   Identify styles and types of verbal communication V.C.1.

3.   Identify types of nonverbal communication V.C.2.

4.   Recognize barriers to communication V.C.3.

5.   Identify techniques for overcoming communication barriers V.C.4.

6.   Recognize the elements of oral communication using a sender-receiver process V.C.5.

7.   Define coaching a patient as it relates to:

  • health maintenance V.C.6.a.
  • compliance with treatment V.C.6.c.
  • community resources    V.C.6.d.
  • adaptations relevant to individual patient V.C.6.e.

8.   Recognize elements of fundamental writing skills V.C.7.

9.   Discuss applications of electronic technology in professional communication V.C.8.

10. Discuss the theories of:

  • Maslow V.C.17.a.

11. Discuss examples of diversity:

  • cultural V.C.18.a.
  • social V.C.18.b.
  • ethnic V.C.18.c.

12. Use feedback techniques to obtain patient information including:

  • reflection V.P.1.a.
  • restatement V.P.1.b.
  • clarification V.P.1.c.

13. Respond to nonverbal communication V.P.2.

14. Use medical terminology correctly and pronounced accurately to communicate information to providers and patients V.P.3.

15. Coach patients regarding:

  • office policies V.P.4.a.
  • health maintenance V.P.4.b.
  • disease prevention V.P.4.c.
  • treatment plans V.P.4.d.

16. Coach patients appropriately considering:

  • cultural diversity V.P.5.a.
  • developmental life stage V.P.5.b.
  • communication barriers V.P.5.c.

17. Demonstrate professional telephone techniques V.P.6.

18. Document telephone messages accurately V.P.7.

19. Compose professional correspondence utilizing electronic technology V.P.8.

20. Report relevant information concisely and accurately V.P.11.

21. Demonstrate:

  •  empathy V.A.1.a.
  •  active listening V.A.1.b.
  •  nonverbal communication V.A.1.c.

22. Demonstrate respect for individual diversity including:

  •  gender V.A.3.a.
  •  race V.A.3.b.
  •  religion V.A.3.c.
  •  age V.A.3.d.
  •  economic status V.A.3.e.
  •  appearance V.A.3.f.

23. Explain to a patient the rationale for performance of a procedure V.A.4.

24. Identify different types of appointment scheduling methods VI.C.1.

25. Identify advantages and disadvantages of the following appointment systems 

  • Manual VI.C.2.a.
  • Electronic VI.C.2.b.

26. Identify critical information required for scheduling patient procedures VI.C.3.

27. Define types of information contained in the patient’s medical record VI.C.4.

28. Identify methods of organizing the patient’s medical record based on:

  • Problem-oriented medical record (POMR) VI.C.5.a.
  • Source-oriented medical record (SOMR) VI.C.5.b.

29. Identify equipment and supplies needed for medical records in order to :

  • Create VI.C.6.a. 
  • Maintain VI.C.6.b.
  • Store VI.C.6.c.

30. Describe filing indexing rules VI.C.7.

31. Differentiate between electronic medical records (EMR) and a practice management system VI.C.8.

32. Explain the purpose of routine maintenance of administrative and clinical equipment VI.C.9.

33. List steps involved in completing an inventory VI.C.10.

34. Explain the importance of data back-up VI.C.11.

35. Explain meaningful use as it applies to EMR VI.C.12.

36. Manage appointment schedule using established priorities VI.P.1.

37. Schedule a patient procedure VI.P.2.

38. Create a patient’s medical record VI.P.3.

39. Organize a patient’s medical record VI.P.4.

40. File patient medical records VI.P.5.

41. Utilize an EMR VI.P.6.

42. Input patient data utilizing a practice management system VI.P.7.

43. Perform routine maintenance of administrative or clinical equipment VI.P.8.

44. Perform an inventory with documentation VI.P.9.

45. Display sensitivity when managing appointments VI.A.1.

46. Differentiate between scope of practice and standards of care for medical assistants X.C.1.

47. Compare and contrast provider and medical assistant roles in terms of standard of care X.C.2

48. Locate a state’s legal scope of practice for medical assistants X.P.1.

49. Protect the integrity of the medical record X.A.2..

50. Use proper body mechanics XII.P.3.

 Listed Topics

  1. Brief history of medicine
  2. Medical specialties and the health team
  3. Oral and written communication
  4. Scheduling appointments
  5. Receiving and sending office communications
  6. Managing office communication
  7. Patient records and filing
  8. Opening and closing the office
  9. Safety, security and emergency plans in the medical office
  10. Body mechanics
  11. General management duties
  12. Data management using electronic medical records (EMR)
  13. Equipment maintenance
  14. Inventory of supplies
  15. Services provided by the Unitaed States Postal Service
  16. The Medical Assistant job description
  17. Local, state and federal ligislation and regulation in the medical office settng
Reference Materials
Textbooks, audio, video, internet, and lab equipment.
Students who successfully complete this course acquire general knowledge, skills and abilities that align with CCAC’s definition of an educated person. Specifically, this course fulfills these General Education Goals:
  • Communication
  • Technological Competence
Approved By: Dr. Quintin B. Bullock Date Approved: 09/27/2019

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